Odiri Mike-Ifeta

About Author

With over 17 years of international experience, Odiri is a seasoned professional whose expertise spans IT Service Management, Project and Program Management, Sales and Pricing Operations, and Customer Experience (CX). Currently serving as a Senior CX Program Manager for a Global Chemical Distributor, he is pivotal in driving strategies that enhance customer satisfaction, optimize operations, and deliver business success in an ever-evolving global market. Odiri has leadership experience across three continents, having led teams in North America, Europe, and Africa. His global perspective and ability to adapt across different cultures and business environments inform his approach to leadership, which focuses on innovation, strategic problem-solving, and a commitment to excellence. Odiri has experience streamlining processes, driving transformation, mentoring teams, and bringing cross-industry expertise and a results-oriented mindset to various challenges. Beyond his professional achievements, Odiri is an avid business history enthusiast who believes that the lessons of the past can inspire the breakthroughs of the future. He thrives on tackling intellectually challenging topics, breaking them down into insightful, actionable strategies that empower both businesses and individuals. His thought leadership is grounded in experience and fueled by an entrepreneurial spirit that drives him to push boundaries and redefine success. As a contributor to celebrating Black excellence, Odiri uses his platform to uplift, inspire, and drive conversations around leadership, resilience, and innovation. His journey is a testament to the power of perseverance, adaptability, and strategic thinking—qualities that make him an invaluable voice in today’s dynamic business world. Odiri continues to champion the values of global leadership, customer-centric innovation, and Black excellence, proving that success knows no borders when fueled by passion, purpose, and the relentless pursuit of greatness.